Refund policy

Return Policy

All our product are made to order via our print partner Gelato  and as such we have to follow particular process for returns as each order is classified as a "personalised" order.

In the case you are unhappy with your products please contact us within 14 days of receiving the order to arrange a free of charge returns label.

Incorrect sizing

Due to the nature of how our products are printed and their "personalised" nature. The onus is on you, the customer, to ensure you have reviewed the manufacturers sizing charts before placing an order, which can be found on the product pages. 

If your order does not fit in accordance to the sizing charts (manufacturer supplied) please contact us within 14 days stating the issue and new size required we will arrange for a new item to be sent out.

 

Troubleshooting Incomplete Orders

If you have received an incomplete order, don't worry! Let's figure this out together. Follow these simple steps to resolve the issue:

  1. Check the tracking: If you have ordered multiple product type e.g. t-shirt and mug, the items may be fulfilled by different printers and as such you should have multiple tracking links. If you believe this is not problem move to point 2.
  2. Report the Problem: If there's only one tracking link and you're still missing items, it's time to report the issue. Use our contact from to report the issue.
  3. Free Reorder: Once you've reported the problem, our dedicated support team will swiftly review your case and, if necessary, issue a free reorder for the missing items. You can sit back and relax knowing we're on it!

Lost Orders

For packages lost in transit, please get in touch with us within 7 days from the estimated delivery date. We'll be happy to send a replacement order.

Returned to Sender (supplier)

For orders that are returned to the sender, please contact us no later than 7 days from the estimated delivery date and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

Orders may be returned to the sender for the following reasons:

  • Wrong Address: If you or your end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Unclaimed: If you are not able to receive the order at the specified address, the shipments may be available for pick up at your local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).


Quality Issues

We want you to be satisfied with the quality of the products you order through us. If you are not satisfied with the quality of a product, please get in touch with us within 14 days of receiving the item and we will do everything we can to investigate and find a solution.

If our team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure our customers are happy with their orders.

If a replacement order is not feasible, or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.


Colour Consistency

We make every effort to minimise colour variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency, and final result, including:

  • Machine type

  • Machine settings

  • Paper types

  • Humidity in the room

  • When the machine was last cleaned

Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or Damaged Products

If you receive defective or damaged orders that were not caused by the content provided, we will cover the costs of a new order. This includes:

  • Damage to the delivered products

  • Errors in the number or quantity of the delivered products

  • Lack of quality of the delivered product

Last updated 10.08.25 - to be review again 01.01.26